Completed Orders

Why has my order been cancelled?
There are a few different reasons why we cancel an entire order. The most common reason is that the billing address details provided by the customer do not ...
Wed, 26 Feb, 2020 at 9:24 AM
Why have I been refunded for an item instead of it being exchanged?
Great question! Sometimes we run into situations where we are unable to provide the same item back to you in exchange. In those cases, we will process a ref...
Wed, 26 Feb, 2020 at 9:24 AM
My bank is showing two charges for my order
When you have entered your payment details and placed an order on our site, your bank will place an authorisation against that full order amount in your acc...
Wed, 26 Feb, 2020 at 9:24 AM
I'm missing item(s) from my order
There are a few different reasons why you could be missing item(s) from your order. The most common reason is that an item(s) is currently out of stock and ...
Wed, 26 Feb, 2020 at 9:25 AM
Can I return an item?
Wrong gear, or a dodgy fit? Return your products within 28 days of purchase for a refund or exchange. Here are our top recommendations for a successful ret...
Tue, 29 Sep, 2020 at 12:46 PM
I have a faulty item. How do I return it?
You may return faulty goods for replacement, exchange or refund up to 30 days after you receive them. After that period, and up to six months, we’ll only be...
Thu, 12 Mar, 2020 at 12:50 PM
My order has been cancelled, but it appears that I have still been charged?
When you have entered your payment details and placed an order on our site, your bank will place an authorisation against that full order amount in your acc...
Wed, 26 Feb, 2020 at 9:34 AM