How can we help?

To save you time the answers to our most commonly asked questions can be found here.

If you don’t find the answer to your query in our FAQs then we have multiple ways for you to contact us.


Our webchat service is available weekdays between 9am and 5pm (GMT) and is the quickest and easiest way to get in touch with us. Look out for the pink ‘How can we help?’ window, which will pop up when an agent is available.


If our webchat service isn’t available, then please fill in our contact form. Please choose the question that best matches your query and ensure that your query is processed quickly by providing as much detail as possible, such as a reference to any previous correspondence concerning the issue, parcel tracking numbers etc. We endeavour to respond to emails as quickly as possible however it can take us several days to respond to enquiries.


Have a complaint?

If you have a complaint and you have already tried to contact us through webchat or email, you can visit Resolver for independent advice on getting your complaint with us resolved.


Alternatively, if you have a complaint about any goods or services you purchased online (and have exhausted our complaints procedure) the Online Dispute Resolution can be accessed by following this link: www.ec.europa.eu/consumers/odr/