Great question! Sometimes we run into situations where we are unable to provide the same item back to you in exchange. In those cases, we will process a refund for the order rather than exchanging it. You should receive an email detailing your return process and whether we are providing you with an exchange or refund.
Why have I been refunded for an item instead of it being exchanged? Print
Modified on: Wed, 26 Feb, 2020 at 9:24 AM
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